Billing fixes with Claude
Each week a report lists accounts with the wrong payment status. I used to fix them by hand. Now Claude works through them using written instructions, and I review what it flags.
- A person decides:MeStart the runClaude Cowork gets the report and the instructions.
- Automated:ClaudeFixes the casesOne by one in the admin panel: it picks the matching scenario and applies the fix.
- Automated:ClaudeFlags repeat accountsIf an account comes back in the next report, Claude fixes it again and tells me it was in the previous one.
- A person decides:MeCheck the repeats
The problem
An employee sometimes switches an account between billing systems and forgets to switch it back, which leaves the account with the wrong payment status. A weekly email report lists these accounts across 6 markets, about 100 a week. Fixing them took me about 3 hours a week.
My role
I know the process from doing it by hand, so I wrote down every scenario and what to do in each one. I start the run and review the results. Booksy knows this work is done by Claude and has agreed to it.
Key decisions
Written scenarios instead of free judgment. Claude follows the instructions I wrote from doing the job myself.
Repeat cases come back to me. A fix that doesn't hold shows up in the next report, and Claude flags it so I can check it myself.
Results
About 500 accounts fixed so far. By my estimate, my weekly time went from about 3 hours to about 20 minutes, including starting and checking the run.